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Can I run an IRC server or bots on my VPS?

Yes, unofficially, we will allow you to operate an ircd server, wraith bot, eggdrop bot, screen'd irssi client, whatever you prefer. However, our policy is very simple. If your ircd or irc activities cause harm or decrease the overall health and welfare of our network for our customers, we will terminate your services. If you know you want to run IRC services or bots, we have a network designed to withstand DDoS and filter attacks. Please connect with us, so that we can make sure we put you on this network. Don't worry, it isn't crowded. It actually is one of our fastest networks and for a good reason. We need to be able to eat up all the packets the kids are sending out these days.

Do you host DNS?

Yes, we currently host reverse dns lookup zones for our virtual private server customers and both forward and reverse lookup zones for webhosting customers. Additionally, you may opt for an add-on during your signup for our DNS management. Unfortunately, at this time we do not have an accessible front-end for our customers to access and manage their forward lookup zones. Therefore, we do not advertise our DNS hosting services. If you would like us to host your domain name and its DNS, just let us know and we can make some arrangements. Only draw back, you have to contact us every time you need to add (A), CNAME, SRV, MX and TXT forward lookup records. On a positive note, our dns hosting is more than reliable. We utilize a third-party for managing our DNS solution and the current uptime is greater than 99.99999% over the course of eight years.

What is your SLA (Service Level Agreement)

Server maintenance, upgrades, hardware failures, network outages and denial of service attacks effect us just like every other provider. We could lie to you and boast about our 99.998% uptime averages and all that jazz. We won't. We attempt to plan our outages and upgrades, giving customers plenty of notice to prepare. Additionally, we do not always know when something will fail or when a kid gets a hold of the latest DDoS suite and decides we are their next target. We can however, promise you that we will mitigate these outages, attacks and failures as quickly as possible. Most of our customers are more than happy with our uptime. If we exceed any planned outages or maintenance windows; have to drop your subnet because of a DDoS attack; or trip and stumble while replacing a hard-drive, we will credit your account for that time.

Can I upgrade my VPS?

Absolutely! We currently don't have a super fancy method in place for making this simple, but it is not a painful process. We will setup the new virtual private server with the upgraded resource allocations and then move your current operating system, configurations, data, and ip subnets to the new server. If you're not looking to do a complete upgrade, we do offer a variety of add-ons for your existing plan: [highlight_yellow] additional ip addresses, more memory, a CIDR /96 of IPv6 addresses, etc.[/highlight_yellow] Most of our add-ons are allocated and provisioned instantly, however some do require your server to reboot. We prorate the resources on your package, so you are only billed for how long you actually used them.

I’m a newb with Linux, where should I start?

If you are looking to become a self-educated linux administrator, then you need an environment, right? There is no better platform that the Encept VPS platform. You can experiment with various flavors of linux, reinstall them every time you mess up and be back up and running minutes. We have a community of users that are always willing to help out. [arrowlist] Connect with us on IRC Visit our support forums Check out the knowledgebase Read our tutorials .. and go go go! [/arrowlist]

Adam Wiggall – Turn and Face

"Encept and their team have been great to work with, support is fast and efficient and our sites are running smoothly, five stars!"

Matt Larrain – Customer

These guys have hosted my FreeBSD vps for about two years now and I think it has only been offline for a total of thirty seconds and that was me goofing up my make buildworld.

Power Source Machine Tools

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What operating systems and distributions do you offer?

We currently offer a variety of *nix and BSD flavors. All distributions are i386 or their equivalent unless otherwise stated below: [bulletlist] Arch Linux 2010.05 CentOS 5.5 Debian 6.0 Fedora 14 Slackware 13.1 Ubuntu Server 10.04 LTS Ubuntu Server 10.10 OpenSUSE 11.0 Gentoo 2010 FreeBSD 8.1 [/bulletlist] [bulletlist] Windows Server 2008 Windows XP Professional w/SP3 Windows 7 Enterprise [/bulletlist]

Encept sign up form

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Encept login form

Encept Account Portal
Use the following form to login to the Encept
Account portal. The portal is used to make
payments, get support and view notifications
about your service(s) from Encept.