| |
Give us a ring

Author Archive

We are getting social, win a VPS on us!

We have quite a bit of knowledge with social media and the digital revolution of putting everything out there, but we have yet to really leverage these talents to better our business. So, today we start! Become a fan on facebook by liking our page, follow-us on twitter (@enceptd) and spread the word and you will automagically be entered into a weekly drawing in which you could receive a 256MB virtual private server, for free, for as long as you want it, directly from us! No terms, no contracts, no catches, no hassles. Just follow-us, fan us, like us, spread the word, do what you do to be social on the net and you can even point it out to us, so we don't miss it. Also, its at our discretion, but if you do something crazy fanatical, you never know, you could win one straight up!

We have stuff to say, don’t doubt that.

It has been very busy here at Encept, therefore we have not had much time to get around to writing our thoughts and rants out in the form of blog posts. Have no fears, we will get around to it. So sit tight and randomly re-visit this page to see what we have to talk about.

What name servers do you operate?

If we are controlling or managing your DNS records. You will want to point your domain name(s) to our domain name servers: [arrowlist] auth10.encept.com auth11.encept.com auth12.encept.com auth13.encept.com auth14.encept.com auth15.encept.com [/arrowlist]

How do you allocate resources and cpu share?

First, we limit the number of virtual private servers placed on each host server. Additionally, we only use 80% of available server resources for virtual private servers. This extra 20% gives us a nice buffer to protect from over-use of any CPU shares, memory bursting or system overhead allocation. We give each VPS equal share to CPU resources with the capability to burst and utilize up to 80% of the available system resources. Essentially, you're given an allocated that you will always have available, if needed. If you or your fellow VPS users sharing a node with you are idle, those resources can be used by another VPS, but immediately handed back to you when you need them. All this happens within nanoseconds and you won't notice it even occurring.

What can I do with my VPS?

Reading through a list of every possibility you have with your own Virtual Private Server would take ages. Not to mention, none of us want to write it out. So, its probably easier to tell you what you cannot do with your virtual private server: [arrowlist] nothing illegal nothing that interferes with other customers and their services scan other networks from your server anything that could, would, or should decrease the health and welfare of our network [/arrowlist] Just in case, we have a nifty document our lawyers whipped up titled, Terms of Service.

How does Encept bill for services?

We currently accept American Express, Mastercard, Visa and Discover. We do not accept PayPal for payment for our services, however if you have a PayPal debit/credit card, it is branded with Mastercard and we can accept it. In terms of billing frequency, we prorate your first months service. If you signup before the 15th day of a month, you will be prorate for that time through the next billing cycle. If you signup on the 15th or after, you will be charged the prorated amount for the remaining portion of that month, plus the next billing cycle. All services rendered are due the 1st day of each month. We have a four day grace period for our hosting services. On the fourth day, at close of business, for us, we will suspend your services if payment is not received.

Can I firewall my VPS?

Yes! In fact, we encourage you to do so! If you're new to linux or the BSD platform, get in contact with us and we can give you some assistance. Placing a firewall on your server using: PF, ipfw, iptables, chains, etc is an easy way to keep intruders out and your data more secure. Not to mention its very easy to configure.

How do you secure my data?

We utilize proprietary and third-party solutions to protect our customers data against attacks. Like any provider, we are susceptible to security vulnerabilities in software that we do not develop. However, we do take precautions and additional measures that many providers might not even think about. For instance, on our Virtual Private Servers, your virtual disk (partition) is encrypted, therefore adding a layer of protecting if the box was physically accessed by an intruder. We cannot disclose all of our security measures, but know, we do take security seriously and have due diligence in provider a secure environment for our customers to operate.

Do you provide backups?

We do not automatically back up your data, but you are protected against a physical drive failure. All of our servers utilize battery-backed up hardware RAID 1+0 arrays across multiple drives on the host node(s). This is not a substitute for individual and proper backups. Of course we do! The encept backup service is an available add-on service that provides managed and automated backups.

Do you provide remote VNC or Console access?

Yes, via the web accessible control panel. The Encept control panel gives you out of band management access via VNC / remote console. This can be especially helpful if you find yourself locked out because of a borked iptables configuration or syntax errors in your network configuration.

Encept sign up form

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur excepteur sint occaecat cupidatat non

Encept login form

Encept Account Portal
Use the following form to login to the Encept
Account portal. The portal is used to make
payments, get support and view notifications
about your service(s) from Encept.